FAQ

1. What ingredients are used, and are they suitable for sensitive skin?
We use natural ingredients that are gentle, effective, and free from harsh chemicals. Our formulas priorities skin-friendly care, making them safe for all skin types—including sensitive skin.

2. Are your products safe for daily use?
Yes. MINE Essentials products are formulated to be gentle yet effective, suitable for daily use unless otherwise stated.

3. What payment methods do you accept?
We accept major Credit/Debit cards and PayNow at checkout.

4. Can I change or cancel my order after it’s placed?
Please contact us as soon as possible. If your order has not been packed or shipped, we’ll do our best to assist.

5. I placed an order but didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder. If it’s not there, WhatsApp us at 92347896 with your name and payment proof so we can verify your order.

6. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. Feel free to contact us if you need assistance.